Shipping
Engine software S.L.U. (propietary of the web OutletJoyeria.com) reserves the right to send orders by the most appropriate means of transport at each moment at its discretion.
If the is any bearing on the delivery, the customer will be warned by e-mail or telephone call with the data provided during registration.
The product allways will be send appropriately protected. However if the product arrives damaged by transport causes, put this issue to the attention of Outletjoyeria, to solve it as soon as possible.
Shipping costs are not included and be paid by the buyer. These costs are those indicated in the purchase process of the website, will appear properly detailed and are automatically calculated by destination and jewelry origin from which it is sent. In case of orders where items are from different jewelries, shipping costs will be added to the total order.
Except end of stock or property is in holiday period, orders will be shipped immediately and you will have your item in the following periods.
In case the establishment of a product is in his holiday period, you will be informed on the tab of the product and during the purchase process.
Zone | Price | Price Products >= 75 € | Delivery time | |
Spain peninsula | 6,50 € | 0,00 € | Delivery within 24-48 hours (business days) | Free! from 75 € on products |
Portugal * | 6,50 € | 0,00 € | Delivery within 7 business days | Free! from 75 € on products |
Netherlands * | 9,95 € | Delivery within 7 business days | ||
Belgium * | 9,95 € | Delivery within 7 business days | ||
Austria * | 9,95 € | Delivery within 7 business days | ||
France * | 9,95 € | Delivery within 4-5 business days | ||
Italy * | 9,95 € | Delivery within 7 business days | ||
Germany * | 9,95 € | Delivery within 7 business days | ||
Luxembourg * | 9,95 € | Delivery within 7 business days | ||
Balearics * | 10,95 € | Delivery within 72 hours (business days) | ||
International zone 1 * | 18,00 € | Delivery within 10 business days | ||
International zone 2 * | 20,00 € | Delivery within 10 business days |
Countries details
The delivery times indicated are for guidance and Engine software S.L. will strive to respect. However, being a service offered by third parties, the delay does not imply the cancellation of the order or any compensation.
Deliveries of orders will be done on working days and during working hours.
Shipments that are subject to customs and duties will be paid by the recipient and will have to pay them at the time of receipt of order.
* For these areas is unavailable the payment method by cash on delivery.
Refunds
If for any reason you are not satisfied with your order, you have a period of 14 calendar days from the date of receipt thereof to exercise your right of withdrawal (According to art. 44 of Law 7/1996 of 15 January Retail Trade amended by Law 47/2002, of December 19). The product must be in perfect conditions and with all the documentation supplied. After this time we can not accept refunds.
To process a refund you must fill in the "return form" that you can find in "my account" logging in with your credentials.
If the returned item does not arrive with its original package It could suffer depreciation.
The items of jewelry or horology engraved can not be returned.
Once we receive the merchandise in our establishments and make sure that the product is correct, Outletjoyeria.com will make the refund of the product and will proceed to refund the total amount of the purchase according to the method of payment, and if necessary , the shipping of the new product.
The charges of return or exchange will be charged to the buyer.
In the case that the product has been opened and the customer detected a manufacturing defect or an error in shipment preparation (and only on those cases) Outletjoyeria.com may authorize by email the return by postage due, having to attach on the shipment a copy of the authorization document.